Through most of 2020 during the COVID-19 pandemic, technology served as a lifeline for many businesses, keeping teams connected and working as offices shut down and employees set up offices at home. No technology arguably had a bigger impact on that shift than videoconferencing.
As 2021 arrives, video calls have become a part of corporate life that would have been unthinkable a year ago. Zoom — a platform previously known only to those who used it for work — became so popular that it is now a verb, used and understood commonly around the world as shorthand for a videoconference. (And “Zoombombing” became a related epithet.)